Table of Contents
Who can write a Review and When?
Constructive reviews represent true experiences from real users. Consequently, we have implemented guidelines that determine eligibility for leaving a review on our review platforms.
When can you write a review?
Our Guidelines for Reviewers state that you can review a business if you’ve had a recent, genuine experience with it. It could be:
What other requirements are there?
As well as making sure you fit one of the above situations, make sure your review is:
Only about your own experience – not someone else’s
About an experience you’ve had within the past 12 months
When can't you write a review?
To ensure that all reviews on CR platforms are based on genuine experiences, there are some situations where you can’t write a review on our platform:
1. You’ve been offered an incentive
- You cannot write a review if you’ve been offered an incentive, such as discounts, monetary rewards, or loyalty points, in exchange for writing a review. Businesses are not allowed to provide incentives for reviews.
2. You have a special relationship to the business
- It is not permissible to submit a review regarding a business or its products if you or a member of your immediate family is an owner or employee of that business.
- It is prohibited to submit a review if the business being reviewed is a direct competitor of your own enterprise or the organization you work for.
- It is not permissible to submit a review regarding your experiences related to employment with the company, including aspects such as job interviews, the organization’s internal politics, or their employment practices.
Note: If you have previously worked for the company, you are invited to submit a review reflecting a legitimate buying or service experience you encountered while you were not employed there.
3. The topic is trending in the news or social media
It is not permissible to submit a review concerning a subject that is presently trending in the news or on social media platforms. CR platforms are not intended for the discussion of political, religious, or social opinions; therefore, please ensure that your review focuses solely on your personal experiences related to purchasing or receiving services from the business.
Note: We have gathered various tips designed to support you in writing high-quality reviews.
Top tip: Save some documentation that shows you’ve had an experience (like a receipt or a screenshot of your online chat with customer service), just in case there’s a question about your review after you’ve posted it.
